Hackers reportedly stole nearly 1,000TB of data from Telus Digital

Hackers reportedly stole nearly 1,000TB of data from Telus Digital --> --> --> Business Previous Hackers reportedly stole nearly 1,000TB of data from Telus Digital The hackers are reportedly asking for $65M but Telus hasn't responded Dean Daley @thedaleydean Mar 12, 2026 5:17 PM EDT | Telus confirms that Telus Digital has suffered a security incident after hackers reportedly stole nearly a petabyte (1,000TB) of data over several months. The Telus Digital arm of Telus provides customer support, content moderation, AI data services and other operational services to companies worldwide. The hackers, known as ShinyHunters (likely Pokémon-related), claim to have stolen customer data related to Telus Digital operations, as well as call records from the Telus consumer division. According to BleepingComputer , which first published information about the hack, they reached out to ShinyHunters and learned that the hackers used Google Cloud Platform credentials they learned in data stolen during a Salesloft Drift breach. From the Salesloft Drift breach, ShinyHunters was able to use the cybersecurity tool trufflehog to download even more data from the Telus system. ShinyHunters told BleepingComputer that it has stolen close to one petabyte of data belonging to the company and many of its customers, even from clients who outsource customer care to Telus Digital. The hackers told BleepingComputer of 28 well-known companies that were impacted by the breach; however, the publication hasn’t been able to independently confirm whether they were impacted. Further, the hackers say that a lot of the data that was stolen relates to outsourced services provided by Telus Digital, including customer support, call center outsourcing agent performance ratings, AI-powered customer support tools, fraud detection and prevention and content moderation solutions. They’ve also claimed to have stolen source code, FBI background checks, financial information, Salesforce data, and voice recordings of support calls for various companies. The breach also impacts Telus communications services, such as its consumer-fixed line business, which includes call records, voice recordings and campaign data. BleepingComputer says that these call data records include when the call was placed, duration, number from, number to, and other metadata, such as call quality. ShinyHunters tried extorting Telus in February, demanding $65 million in exchange for not leaking the company’s data; however, Telus hasn’t responded to their emails. Telus Digital told BleepingComputer : “Telus Digital is investigating a cybersecurity incident involving unauthorized access to a limited number of our systems. Upon discovery, we took immediate steps to address the unauthorized activity and secure our systems against further intrusion. We are actively managing the situation and continue to monitor it closely.” Telus Digital is also working with cyber forensics experts to help with the investigation and with law enforcement. Further, it has implemented more security measures to safeguard its systems and will notify impacted customers as appropriate. There’s been no evidence of disruption to customer connectivity or services. This isn’t the first time a Canadian telecom has been hacked , as the Canadian Centre for Cyber Security noted that the People’s Republic of China launched a state-sponsored cyber attack against Canadian telecoms back in 2025. Rogers was also compromised back in 2020. Source: BleepingComputer MobileSyrup may earn a commission from purchases made via our links, which helps fund the journalism we provide free on our website. These links do not influence our editorial content. Support us here . Facebook Twitter LinkedIn Reddit --> Featured News Freedom Mobile now lets you spread phone payments beyond two years Loblaw logs out all customers after ‘low-level’ data breach Fido finally launches 5G, rolling out as a free upgrade Sign-up for MobileSyrup news sent straight to your inbox By submitting your information, you agree to receive electronic communications from MobileSyrup, containing news, updates and promotions regarding MobileSyrup's products. 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